Terms of Service

Agreement and eligibility

Free preliminary result

The website may generate a free automated preliminary result from the information you enter. It is not a paid report, a final recommendation, or a representation that a human has reviewed your submission. Automated matching may be incomplete, conservative, or unavailable for a particular model or repair.

Submitting the free check does not create a purchase, authorize a charge, guarantee eligibility for a paid review, or require Audit My Repair to offer a paid service.

Full Audit Pilot - invitation only

The Full Audit Pilot is a personalized, document-based review of one appliance repair estimate for one appliance and one complete model number. The pilot price is $20 as a one-time purchase, with no subscription or add-ons.

• Availability is by invitation only after Audit My Repair screens the free-check submission for supported coverage, adequate documentation, safety limitations, and the ability to produce a materially useful review.
• Eligible customers may receive a manual Stripe invoice with a Stripe-hosted payment page. No payment is collected through auditmyrepair.com, and work does not begin until payment succeeds.
• The personalized PDF is delivered by email within 24 hours after both successful payment and receipt of all required documents.
• The pilot is limited to five paid reports per week and no more than three open paid reports at one time. An invitation is not guaranteed, and availability may close when capacity is reached.
• Unsupported, unsafe, materially incomplete, or dual-review cases may be declined before payment. A paid case may be refunded if a materially useful report cannot be completed.

Current payment status: live payments remain disabled until Audit My Repair completes its dedicated-business-banking, Louisiana tax-classification, and Stripe test-invoice readiness checks.

Paid report scope and delivery

The Full Audit may address quote completeness, part-to-model compatibility, diagnostic support, labor and price position, repair-versus-replacement context, material red flags, missing documentation, and questions for the repair provider. Findings are limited to the documents, model information, quote details, and dated sources available for review.

The final deliverable is a personalized PDF sent to the email address supplied with the request. Delivery timing begins at the later of successful payment or receipt of complete required documents. Customer-caused delay, incomplete files, a changed quote, a new model, or substantial new evidence may pause the delivery period or require a new review.

Clarifications and corrections

Each delivered Full Audit includes one clarification request submitted within seven calendar days of delivery. The clarification must concern the same quote and documents reviewed. A new appliance, model, quote, repair scope, or substantial new evidence is a new review rather than a free revision.

A material factual or transcription error by Audit My Repair will be corrected at no charge. The customer should send the report, issue, and supporting document to support@auditmyrepair.com.

Refund policy

• Before delivery, the customer may request a full refund any time before the personalized PDF is emailed.
• A full refund is issued for a duplicate charge, inability to produce a materially useful report, a missed 24-hour delivery commitment without customer-caused delay, or a material Audit My Repair error that cannot be corrected promptly.
• After delivery, the completed personalized service is not refundable for a change of mind. A correctable material error receives a corrected report at no charge; if it cannot be corrected, the $20 is refunded.
• Refunds return to the original payment method. Audit My Repair will never request a complete card number by email.

Informational service and limitations

Audit My Repair provides independent, document-based consumer information. It does not inspect, diagnose, repair, install, sell, or authorize appliance work; provide emergency, engineering, legal, tax, insurance, or warranty advice; guarantee part fit, price, technician findings, repair success, safety, coverage, or a particular outcome; or replace an appropriately qualified onsite professional.

Do not rely on the site to operate, test, bypass, disassemble, or continue using an appliance that may involve fire, heat, electricity, gas, refrigerant, active water, food-safety, recall, or other safety concerns. Stop use and contact an appropriately qualified professional or emergency service when circumstances require it.

You are responsible for confirming the complete model and serial information, the current quote and scope, manufacturer instructions, safety notices, warranty or recall status, and any final decision to repair or replace.

Payments, taxes and third-party services

When the pilot is activated, eligible customers may pay through a manual Stripe invoice. Stripe processes payment information under its own terms. Audit My Repair does not receive or store complete card numbers. Any applicable tax or charge will be shown before payment. A payment obligation exists only after an invoice is issued and the customer chooses to pay it.

The website also relies on third-party hosting, forms, email, analytics, and external information sources. Their services may be interrupted or governed by separate terms. See the Privacy Policy for current providers and data practices.

Acceptable use and intellectual property

You may use the service only for lawful, personal evaluation of a genuine appliance-repair quote. Do not submit unlawful material, another person's information without authority, malicious code, automated traffic, false payment activity, or content that infringes another person's rights.

The Audit My Repair name, site design, scoring framework, report structure, text, graphics, and original content are owned by Young Digital LLC or used with permission. You may retain a report for personal use but may not resell, publish, scrape, reproduce, train a competing system from, or commercially exploit the service without written permission.

Disclaimer and limitation of liability

To the maximum extent permitted by law, the service is provided "as is" and "as available" without warranties of accuracy, completeness, merchantability, fitness for a particular purpose, noninfringement, uninterrupted operation, or a guaranteed outcome.

To the maximum extent permitted by law, Young Digital LLC and Audit My Repair will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for repair, replacement, property, food, business, data, or personal losses resulting from reliance on the service. For a paid Full Audit, aggregate liability will not exceed the amount paid for the specific report giving rise to the claim. These limits do not exclude liability that applicable law does not allow to be limited.

Changes, governing law and contact

We may update these terms as the pilot, providers, or legal requirements change. The date at the top identifies the latest revision. Changes apply prospectively unless law requires otherwise.

These terms are governed by Louisiana law, without regard to conflict-of-law rules, except where mandatory consumer law requires otherwise. Before filing a claim, contact us so both sides can attempt an informal resolution.